SHIPPING, RETURNS & REFUNDS

SHIPPING

Right now, we’re only shipping within the UK—but don’t worry, world domination is on our radar! Stay tuned!

United Kingdom

  • Royal Mail - Standard, Untracked (3-5 Days) (or 2-4 days if luck’s on your side!)

  • Royal Mail - Express, Tracked (1-2 Days)

Shipping times are estimates, so hang tight—we promise it’ll be worth the wait!

RETURNS

Since our products are personal care items, we usually can’t accept returns once the packaging has been opened. But don’t worry—we’re here to help if something’s not quite right! Just drop us a line at hello@getgelly.com, and we’ll sort it out together.

REFUNDS & Exchanges

We’re all about quality at Get Gelly, so if you’re not 100% happy with your purchase, let us know within 30 days of delivery at hello@getgelly.com—we’ve got your back!

Need a refund or exchange? No problem! We offer a 30-day replacement or refund policy (excluding P&P). Just make sure the product is unused and in its original packaging before reaching out to our team at hello@getgelly.com.

If your order didn’t arrive in perfect condition or there’s a fault, give us a shout, and we’ll make it right.